Try before you buy terms
Effective date: 22nd of August, 2025
Brand: MOLKANO ( “we”, “us”, “our” )
Contact: info@molkano.com
These Try-Before-You-Buy (“TBYB”) Terms govern your use of our home try-on service. By placing a TBYB order you agree to these Terms, our general Terms of Service, and our Privacy Policy.
1) Eligibility & Service Area
1.1. The TBYB program is currently available in Greece, Cyprus, Croatia and Bulgaria via the BOX NOW locker network.
1.2. You must be at least 18 years old and provide a valid payment card issued in your name.
1.3. We may refuse, suspend, or limit access to TBYB at our discretion (e.g., suspected fraud, abuse, excessive loss/damage).
2) Items & Limits
2.1. You may select up to three (3) frames per TBYB order.
2.2. Frames are shipped with non-prescription lenses and are intended solely for try-on/fitting.
2.3. Limit one active TBYB order per customer and shipping address at any time.
3) Shipping, Delivery, and Pickup
3.1. Shipping is via BOX NOW to the locker you choose at checkout.
3.2. We will email or text pickup instructions when the parcel is available at the locker.
3.3. If you do not collect the parcel within the locker’s pickup window (set by BOX NOW), it may be automatically returned. We’ll cancel the TBYB order in that case (no charge).
3.4. Once you collect the parcel, risk of loss passes to you; please keep items secure and follow the return timeline below.
4) Your 48-Hour Try Window
4.1. Your try period begins at the moment you open the BOX NOW locker and collect the parcel (“Pickup Time”).
4.2. The try period lasts 48 hours (i.e., two full days) from Pickup Time.
4.3. During this time, inspect and try the frames indoors only. Do not wear outside, remove tags, alter, or expose to cosmetics/chemicals/heat.
4.4. Keep all original packaging, demo lenses, inserts, cases, cleaning cloths, and any tags intact.
5) Returns (Free via BOX NOW)
5.1. To return, place the frames and all included materials back in the parcel, make sure that the printed return voucher is attached (included), and drop the parcel into a BOX NOW locker.
5.2. Returns are free when using the included voucher and the BOX NOW network.
5.3. Returns must be initiated within the 48-hour window. The system records the locker drop-off time; please keep your receipt/confirmation.
5.4. You are responsible for the items until they are scanned/dropped back at the locker.
6) Keeping Items & When We Charge
6.1. There is no upfront charge for the Try Before You Buy experience. At checkout, you authorize us to securely save your card for later charges.
6.2. After your 48-hour try period: if any frames are not returned on time, or are returned damaged, altered, or incomplete (e.g., missing demo lenses, case, tags), we may charge up to the full price of each affected frame.
6.3. If you return all frames on time and in original condition, no charge is made.
7) Card Authorization & Saving Your Card
7.1. When you place a TBYB order, you authorize MOLKANO to create a customer profile and save your card with our payment processor (Stripe) for future charges related to your TBYB order (e.g., kept items, non-returns, damages).
7.2. You agree that we may re-authenticate your card (e.g., 3-D Secure) if required by your bank before charging.
7.3. Stored card details are managed securely by our PCI-compliant payment processor Stripe; MOLKANO does not store your full card number.
8) Condition Standards
8.1. Returned frames must be in original, re-saleable condition: clean, unscratched, unbent, with demo lenses, tags, packaging, case, and inserts included.
8.2. We reserve the right to assess condition upon return. If an item is not in acceptable condition, we may refuse the return and charge up to the full price of the item.
8.3. Please do not attempt repairs or adjustments yourself.
9) Cancellations
9.1. You may cancel a TBYB order before it ships by contacting orders@molkano.com
9.2. After shipping, you can decline pickup; the parcel will return and we will cancel at no charge.
9.3. Once collected from the locker, you must follow the 48-hour return timeline.
10) Pricing & Taxes
10.1. Prices for frames are shown at checkout and include applicable taxes unless stated otherwise.
10.2. If you keep frames, the amount charged will be the price shown at the time of your TBYB checkout.
11) Risk, Loss, and Theft
11.1. Risk of loss transfers to you upon pickup from the locker and reverts to us when the return is dropped at a BOX NOW locker.
11.2. If items are lost, stolen, or damaged while in your possession, you may be charged as described in Section 6.
12) Fraud, Abuse & Limits
12.1. We may limit quantities, suspend participation, or close accounts for suspected abuse, excessive loss/damage, or fraud.
12.2. We may cap the number of TBYB orders per customer/address within a given period.
13) Communications
13.1. You consent to receive service emails/SMS about shipping, pickup, reminders, returns, and charges related to your TBYB order.
14) Privacy
14.1. We handle personal data in line with our Privacy Policy (see footer). This includes sharing your contact and delivery details with BOX NOW for shipping and locker notifications, and with our payment processor to save your card.
15) Changes to the Program or Terms
15.1. We may update these Terms or the TBYB program at any time. The version posted at checkout when you place your order applies to that order.
16) Customer Support
If you need help (e.g., pickup issues, locker problems, return label), contact orders@molkano.com with your order number.
17) Governing Law & Disputes
These Terms are governed by the laws of Greece, without regard to conflict-of-law rules. Any disputes shall be handled by the courts of Athens unless mandatory local consumer laws apply.